30-Day Money-Back Guarantee
We stand behind The Bear Soldier and want you to be completely satisfied with your purchase. If you're not happy with your book for any reason, we offer a 30-day money-back guarantee.
Physical Book Returns
For physical books (Paperback and Hardcover) purchased through Amazon:
- Returns are handled directly through Amazon's return policy
- Amazon typically offers 30-day returns for most items
- Books must be in original condition (unread or gently used)
- Return shipping may be covered by Amazon depending on the reason
Digital Book Returns
For Kindle eBook purchases:
- Returns are handled through Amazon's Kindle return policy
- You can return Kindle books within 7 days of purchase
- Returns are processed automatically through your Amazon account
- Refunds are typically processed within 3-5 business days
Free Digital Resources
Our free digital resources (Chapter 1, Book Club Guide, etc.) are provided as-is. Since these are free downloads, no refunds are applicable. However, if you experience technical issues downloading these resources, please contact us for assistance.
How to Request a Refund
To request a refund for purchases made through our website or for assistance with Amazon returns:
- Contact us at eric@bearsoldier.com
- Include your order number and reason for the return
- We'll respond within 24-48 hours
- For Amazon purchases, we'll guide you through their return process
Refund Processing
Once your return is approved:
- Refunds are processed within 3-5 business days
- You'll receive an email confirmation when the refund is processed
- Refunds are issued to the original payment method
- Bank processing times may vary (typically 3-10 business days)
Exceptions
Refunds may not be available for:
- Books damaged due to misuse or negligence
- Returns requested after 30 days
- Books purchased from third-party sellers
- Digital products that have been downloaded and used extensively
Quality Assurance
We're committed to providing high-quality books and resources. If you encounter any issues with:
- Print quality or binding issues
- Digital formatting problems
- Missing or damaged content
- Technical issues with downloads
Please contact us immediately, and we'll work to resolve the issue or provide a replacement.
Contact Us
For any questions about returns or refunds, please contact us at:
- Email: eric@bearsoldier.com
- Response time: 24-48 hours
- Subject line: "Refund Request"
Last updated: 10/3/2025